Every organization acquires goods to complete its business needs. Besides these goods procurement, an organization may require occasionally some kind of services. These services will include small maintenance task like changing the lights, painting and housekeeping. These services are carried out by external contractors and hence the whole process of procurement of services is known as service management. The key points about service management are as follows.
  • Services are meant for direct consumption instead of keeping them in inventory.
  • Service description along with unit of measure is stored as master data in a record that is known as service master record.
  • System stores the services that have been procured as a record in a sheet called as service entry sheet.
  • Service procurement is of following two types:
    Planned Services - In planned services at the time of procurement specifications like quantity and price are known in advance. It means nature and scope of service is clear before procurement.
    Unplanned Services - In unplanned services at the time of procurement specifications like quantity and price are not known in advance. It means nature and scope of service is not clear before procurement. These services can be extended as per the requirement.
Service management deals with the following terms which are as follows.
  • Service Master Record
  • Service Purchase Order
  • Service Entry Sheet

Service Master Record

Service master record contains the detail of all the services that can be procured from external vendor within an organization. Service master record contains description of services along with the unit of measure. This master record serves as a reference for creating service purchase order but it is not necessary, service purchase order can also be created manually without reference. Service master record can be created by following the below steps.
Path to Create Service Master Record:
Logistics => Materials Management => Service Master => Service => Service Master
TCode: AC03



Serkan AKKAVAK
Computer Engineer
ABAP Developer & SAP MM SD Consultant
Contact : serkurumsal@yandex.com